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AutoShack.com Retail Locations will allow the returns of products within 30 days of original purchase date; this is limited to:

  • Products still in their original packaging.
  • Products that have not been altered, disassembled, installed, painted, or used.
  • Products that are not damaged due to improper installation.
  • Products that are not missing hardware, instructions, or parts and are still in their original condition.

All returns to AutoShack.com Retail Locations require a copy of the original purchase invoice. We recommend adding an EMAIL to customer file to electronically receive copy of invoice receipts. Returns of products manufactured by AutoShack.com will be accepted for 30 days. If packaging is incomplete / damaged a 15% restocking fee will be applied.

All buyout/ special order products are subject to a 15% restocking fee and cost of freight, which will only be waived in the event that the product(s) is being returned due to AutoShack.com error. If noted on receipt, certain products are not available for return in any instance. In the event a product(s) being returned was purchased as part of a package promotion, the entire amount of the package will be refunded and the customer will be invoiced for all products not returned separately, with any price difference being non-disputable.

With the return of cores:

  • Core must be returned in product box new product was
    supplied in.
  • Core includes all pieces new product was supplied with, such as caliper bolts and caliper brackets.
  • If all pieces are not returned, core refund will be denied until all pieces are provided.

Certain products, such as brake pads, will not be warrantied in the event of caliper seizing, unless it is due to the failure of a caliper purchased from AutoShack.com Retail Locations, this decision will be made by AutoShack.com. In certain cases proof of proper installation may be required by AutoShack.com from a licensed automotive technician.

All refunds require same payment method used during original order.

Products such as aerosols, chemicals, and fluids are final sale and cannot be returned once purchased, regardless of product condition or AutoShack.com error.

Certain items such as gaskets will only be refunded in the instances of AutoShack.com error.

As outlined these are the policies and procedures of AutoShack.com. AutoShack.com may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person.

Products that have been deemed modified, painted, or any other alteration, are non-returnable regardless of the cause for return.



Contact us today! Our auto parts specialists are ready to help.

Bank St.


1750 Bank St. near Alta Vista Dr.

Store Hours:

Mon to Fri: 8:30 am – 6 pm
Sat: 8:00 am – 5 pm
Closed Sun.

Kanata / Stittsville


201 Iber Rd.

Store Hours:

Mon to Fri: 8:30 am – 6 pm
Sat: 8:00 am – 5 pm
Closed Sun.

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