- Products still in their original packaging.
- Products that have not been altered, disassembled, installed, painted, or used.
- Products that are not damaged due to improper installation.
- Products that are not missing hardware, instructions, or parts and are still in their original condition.
All returns to AutoShack’s Retail Location require a copy of the original purchase invoice. We recommend adding an EMAIL to customer file to electronically receive copy of invoice receipts. Returns of products manufactured by AutoShack will be accepted for 30 days. If packaging is incomplete / damaged a 15% restocking fee will be applied.
All buyout/ special order products are subject to a 15% restocking fee and cost of freight, which will only be waived in the event that the product(s) is being returned due to AutoShack error. If noted on receipt, certain products are not available for return in any instance. In the event a product(s) being returned was purchased as part of a package promotion, the entire amount of the package will be refunded and the customer will be invoiced for all products not returned separately, with any price difference being non-disputable.
With the return of cores:
- Core must be returned in product box new product was
- Core includes all pieces new product was supplied with, such as caliper bolts and caliper brackets.
- If all pieces are not returned, core refund will be denied until all pieces are provided.
Certain products, such as brake pads, will not be warrantied in the event of caliper seizing, unless it is due to the failure of a caliper purchased from AutoShack’s Retail Location, this decision will be made by AutoShack. In certain cases proof of proper installation may be required by AutoShack from a licensed automotive technician.
All refunds require same payment method used during original order.
Certain items such as gaskets will only be refunded in the instances of AutoShack error.
As outlined these are the policies and procedures of AutoShack. AutoShack may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person.
Products that have been deemed modified, painted, or any other alteration, are non-returnable regardless of the cause for return.
Kanata / Stittsville
201 Iber Rd.
Mon to Fri: 9:00 am – 6 pm
Sat: 9:00 am – 5 pm
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