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Ottawa AutoShack.com Frequently Asked Questions

Why are Ottawa AutoShack.com prices so much lower than my local store or dealership?
By selling directly to the consumer there is no middleman and we pass those savings on to you.
How do Ottawa AutoShack.com auto parts compare with competitors?
Ottawa AutoShack.com parts are as good as or better than our competitors. They are direct fit and designed to vehicle specific applications for an easy and hassle-free installation. We have been in the auto parts industry for over 30 years and pride ourselves on the knowledge and experience we’ve gained.
What is Ottawa AutoShack.com warranty?
All Ottawa AutoShack.com auto parts carry a six-month warranty with the exception of electrical components such as alternators, starters, fuel pumps and oxygen sensors. These parts are covered by a separate 90-day warranty. Our filters do not come with any warranty coverage. For more details, visit our Warranty Information Page.
Where are you located?
We have two convenient locations in Ottawa (201 Iber Road and 1750 Bank Street)
What is your refund policy?
AutoShack.com will refund or replace any defective or non-defective auto parts. However, some exceptions apply. Please visit our Returns Page.
When will you be getting more stock or new products?
We are a constantly replenishing stock and adding new items to our inventory. Check back regularly on out of stock items.


Contact us today! Our auto parts specialists are ready to help.

Bank St.


1750 Bank St. near Alta Vista Dr.

Store Hours:

Mon to Fri: 8:30 am – 6 pm
Sat: 8:00 am – 5 pm
Closed Sun.

Kanata / Stittsville


201 Iber Rd.

Store Hours:

Mon to Fri: 8:30 am – 6 pm
Sat: 8:00 am – 5 pm
Closed Sun.

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